Finance & Tax
7 Hidden Costs of Global Expansion Nobody Talks About
After building operations in 6 countries, we've learned that the obvious costs are just the tip of the iceberg.
July 11, 202515 min read
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Vik Chadha
Founder & CEO, Globalify
Vik Chadha is the Founder & CEO of Globalify and CEO of HiveDesk, a workforce management platform for contact centers. He previously co-founded GlowTouch (now UnifyCX), a global BPO company he helped scale to operations across 6 countries. With over 15 years of experience in the CX industry, Vik combines deep operational knowledge with technology innovation to help companies build and optimize global teams.
CEO, HiveDesk
Co-founder, GlowTouch
6 Countries
15+ Years in CX
Areas of Expertise
Global Expansion StrategyWorkforce ManagementCX Technology & InnovationGo-to-Market StrategyBPO IndustryContact Center Operations
Credentials & Experience
CEO of HiveDesk (WFM platform)
Co-founder of GlowTouch (now UnifyCX)
15+ years in global CX industry
Scaled operations across 6 countries
Articles by Vik Chadha(10)
Compliance & Legal
Complete Guide to Paying Remote Workers in India (2025 Update)
Navigate India's complex payroll requirements with our comprehensive guide covering compliance, tax implications, and payment methods.
January 8, 202512 min read
Read articleOperations
Best Practices for Outsourcing to India: Lessons from 5,000+ Hires
Real insights from building our largest global operation. What works, what doesn't, and how to avoid common pitfalls.
January 5, 202510 min read
Read articleOperations
Setting Up BPO Operations in the Philippines: A Strategic Guide
Why we chose Philippines for customer operations and how we scaled to 1,200+ agents across Manila and Cebu.
December 28, 20249 min read
Read articleGlobal Expansion
LATAM Expansion Strategy: Dominican Republic vs Colombia vs Honduras
Comparative analysis of our three LATAM markets. Cost structures, talent pools, and cultural considerations.
December 20, 202411 min read
Read articleCultural Insights
Cultural Onboarding: Integrating Teams Across 6 Countries
How we built a unified culture while respecting local customs. Framework for cross-cultural team integration.
December 15, 20247 min read
Read articleFinance & Tax
ROI Analysis: 3 Years of Global Expansion Data
Transparent look at our expansion ROI by country. What paid off, what didn't, and lessons for your planning.
December 10, 202415 min read
Read articleCompliance & Legal
Compliance Nightmare Stories: What We Learned the Hard Way
Real stories of compliance mistakes that cost us time and money. How to avoid our expensive learning experiences.
December 5, 20246 min read
Read articleOperations
Nearshore vs Offshore vs Onshore: Complete 2025 Guide
Comprehensive comparison of outsourcing models with real cost data and case studies.
January 10, 202518 min read
Read articlePhilippines BPO
Best BPO Companies in Cebu & Davao 2025: Salaries, Rankings & Hiring
Complete guide to top BPO companies in Cebu and Davao for 2025 with salary comparisons and hiring tips.
January 12, 202515 min read
Read articleReady to Expand Globally?
Get personalized guidance on your global expansion strategy from our team of experts.