Industry Reports
How Much Does Call Center Outsourcing Cost in 2026?
Call center outsourcing costs by country, pricing model breakdowns, hidden fees, and in-house vs outsourced comparison.
March 23, 202612 min read
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Vik Chadha
Founder & CEO, Globalify
Vik Chadha is the Founder & CEO of Globalify and Founder & CEO of HiveDesk, a workforce management platform for contact centers. He co-founded UnifyCX (formerly GlowTouch) in 2002; the company now has 6,000+ employees across 11 global locations in 7 countries. Working in the CX industry since 2002, Vik combines deep operational knowledge with technology innovation to help companies build and optimize global teams.
Founder & CEO, HiveDesk
Co-founder, UnifyCX (formerly GlowTouch)
7 Countries
In CX since 2002
Areas of Expertise
Global Expansion StrategyWorkforce ManagementCX Technology & InnovationGo-to-Market StrategyBPO IndustryContact Center Operations
Credentials & Experience
Founder & CEO of HiveDesk (WFM platform)
Co-founded UnifyCX (formerly GlowTouch) in 2002, now 6,000+ employees
In the global CX industry since 2002
UnifyCX: 11 global locations in 7 countries
Articles by Vik Chadha(10)
Operations
How to Outsource Customer Support: The Complete 2026 Guide
Step-by-step guide to outsourcing customer support. What to outsource, choosing the right model, KPIs, and common mistakes.
March 23, 202614 min read
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BPO Contract Guide: What to Include, Red Flags & Negotiation Tips
Essential BPO contract clauses, SLA frameworks, red flags to avoid, and negotiation strategies.
March 23, 202611 min read
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BPO KPIs That Actually Matter: The CX Operations Metrics Guide
The 5 KPIs that predict CX success, channel-specific benchmarks, and how to build a BPO dashboard.
March 23, 202610 min read
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BPO for Ecommerce: How to Scale Customer Service for Online Brands
How ecommerce brands use BPO to handle seasonal spikes, multichannel support, and returns at scale.
March 23, 202611 min read
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Concentrix vs TTEC vs Teleperformance: Full Comparison & Alternatives
Head-to-head comparison of the Big Three BPO providers plus mid-market alternatives worth evaluating.
March 23, 202613 min read
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Setting Up BPO Operations in the Philippines: A Strategic Guide
Why the Philippines works for customer operations, and practical lessons on running contact center teams there.
December 28, 20249 min read
Read articleGlobal Expansion
LATAM Expansion Strategy: Dominican Republic vs Colombia vs Honduras
Comparative analysis of our three LATAM markets. Cost structures, talent pools, and cultural considerations.
December 20, 202411 min read
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Global Expansion ROI: What Paid Off and What Didn't
Transparent look at our expansion ROI by country. What paid off, what didn't, and lessons for your planning.
December 10, 202415 min read
Read articlePhilippines BPO
Best BPO Companies in Cebu & Davao 2025: Salaries, Rankings & Hiring
Complete guide to top BPO companies in Cebu and Davao for 2025 with salary comparisons and hiring tips.
January 12, 202515 min read
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