Industry Reports
How Much Does Call Center Outsourcing Cost in 2026?
Call center outsourcing costs by country, pricing model breakdowns, hidden fees, and in-house vs outsourced comparison.
March 23, 202612 min read
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Vik Chadha
Founder & CEO, Globalify
Vik Chadha is the Founder & CEO of Globalify and CEO of HiveDesk, a workforce management platform for contact centers. He previously co-founded GlowTouch (now UnifyCX), a global BPO company he helped scale to operations across 6 countries. With over 15 years of experience in the CX industry, Vik combines deep operational knowledge with technology innovation to help companies build and optimize global teams.
CEO, HiveDesk
Co-founder, GlowTouch
6 Countries
15+ Years in CX
Areas of Expertise
Global Expansion StrategyWorkforce ManagementCX Technology & InnovationGo-to-Market StrategyBPO IndustryContact Center Operations
Credentials & Experience
CEO of HiveDesk (WFM platform)
Co-founder of GlowTouch (now UnifyCX)
15+ years in global CX industry
Scaled operations across 6 countries
Articles by Vik Chadha(10)
Operations
How to Outsource Customer Support: The Complete 2026 Guide
Step-by-step guide to outsourcing customer support. What to outsource, choosing the right model, KPIs, and common mistakes.
March 23, 202614 min read
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BPO Contract Guide: What to Include, Red Flags & Negotiation Tips
Essential BPO contract clauses, SLA frameworks, red flags to avoid, and negotiation strategies.
March 23, 202611 min read
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BPO KPIs That Actually Matter: The CX Operations Metrics Guide
The 5 KPIs that predict CX success, channel-specific benchmarks, and how to build a BPO dashboard.
March 23, 202610 min read
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BPO for Ecommerce: How to Scale Customer Service for Online Brands
How ecommerce brands use BPO to handle seasonal spikes, multichannel support, and returns at scale.
March 23, 202611 min read
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Concentrix vs TTEC vs Teleperformance: Full Comparison & Alternatives
Head-to-head comparison of the Big Three BPO providers plus mid-market alternatives that save 30-50%.
March 23, 202613 min read
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Setting Up BPO Operations in the Philippines: A Strategic Guide
Why we chose Philippines for customer operations and how we scaled to 1,200+ agents across Manila and Cebu.
December 28, 20249 min read
Read articleGlobal Expansion
LATAM Expansion Strategy: Dominican Republic vs Colombia vs Honduras
Comparative analysis of our three LATAM markets. Cost structures, talent pools, and cultural considerations.
December 20, 202411 min read
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ROI Analysis: 3 Years of Global Expansion Data
Transparent look at our expansion ROI by country. What paid off, what didn't, and lessons for your planning.
December 10, 202415 min read
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Best BPO Companies in Cebu & Davao 2025: Salaries, Rankings & Hiring
Complete guide to top BPO companies in Cebu and Davao for 2025 with salary comparisons and hiring tips.
January 12, 202515 min read
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