What Global CXTypically Costs
Estimated all-in hourly ranges for fully managed CX operations, with recruiting, training, facilities, technology, and compliance included. Ranges are estimates, not quotes.
Estimated Cost Ranges by Country
Estimated all-in hourly ranges per agent. Includes recruiting, training, facilities, equipment, management, technology, and local compliance.
United States
North AmericaOnshore quality, Louisville & San Antonio
Mexico
Latin AmericaMarket estimate only; not a UnifyCX delivery location
Colombia
Latin AmericaNeutral Spanish, growing tech hub
Dominican Republic
Latin AmericaCAFTA-DR, bilingual talent, free zones
Honduras
Latin AmericaLowest-cost nearshore, ZOLI tax zones
Philippines
Asia Pacific#1 voice destination, American English
India
Asia PacificLargest talent pool, tech-forward
South Africa
AfricaEU timezone coverage, English-native
Everything Is Included
Our all-in rates cover the full operational stack. No surprise line items, no nickel-and-diming.
Recruiting & hiring
We source, screen, and onboard agents
Facilities & equipment
Office space, workstations, connectivity
Compliance & legal
Local labor law, tax, and data privacy compliance
Management & QA
Team leads, quality assurance, performance management
Technology
CX platform, AI tools, analytics, telephony
Training
Initial training, ongoing coaching, knowledge management
Service Tiers
Choose the level of service that matches your operational needs. All tiers can be priced in any UnifyCX delivery country above (all except Mexico).
Standard CX
High-quality customer support with trained agents and standard QA processes.
- Dedicated trained agents
- Standard quality assurance
- Monthly performance reporting
- Email + chat + voice channels
- Business hours coverage
Premium CX
Enhanced operations with AI-assisted agents, advanced analytics, and multi-channel coverage.
- Everything in Standard
- AI-powered agent assist
- Real-time analytics dashboard
- Omnichannel support (voice, chat, email, SMS, social)
- 24/7 coverage with follow-the-sun
- Dedicated team lead
Enterprise CX
Fully managed, multi-country operations with custom SLAs, compliance, and dedicated leadership.
- Everything in Premium
- Multi-country operations
- Custom SLAs and reporting
- SOC 2 / HIPAA / PCI compliance
- Dedicated operations manager
- Business continuity / failover routing
- Custom AI model training
Supported Channels
Omnichannel CX operations across every customer touchpoint.
How Pricing Works
Tell Us Your Needs
Volume, channels, languages, hours, and compliance requirements.
We Build Your Plan
Custom proposal with country recommendations, team structure, and exact pricing.
Review & Approve
No pressure. Compare options, ask questions, take your time.
Launch in Weeks
We handle recruiting, training, and setup. You start seeing results.
Frequently Asked Questions
What does "all-in" mean?
Our quoted hourly rates are all-in (the ranges on this page are estimates, not quotes) and include: agent salary, benefits, recruiting, training, facilities, equipment, internet, management, quality assurance, technology platform, and local compliance. There are no hidden add-ons.
What is the minimum team size?
We typically work with teams of 10+ agents per country. For smaller needs, we can discuss flexible arrangements. Enterprise clients often start with 50-100 agents and scale from there.
How quickly can you launch?
A standard team of 25 agents can be recruited, trained, and operational in 4-8 weeks depending on the country and complexity. Enterprise deployments with custom training may take 8-12 weeks.
Can I operate in multiple countries?
Yes — and we recommend it. Multi-country operations provide follow-the-sun coverage, geographic redundancy, and cost optimization. Services are delivered by UnifyCX across 11 global locations in 7 countries, so a blended model can be tailored to your needs.
What are the contract terms?
Standard contracts are 12 months with a 60-day ramp period. Month-to-month arrangements are available for established clients. We believe in earning your business every month, not locking you in.
Do you handle compliance?
Yes. We manage all local labor law compliance, tax obligations, data privacy requirements, and employment regulations in every market. Services are delivered by UnifyCX, which is SOC 2 Type II certified and ISO 27001 certified and lists PCI DSS and HIPAA compliance on its compliance page.
Ready to Get Your Custom Quote?
Tell us about your CX needs and we will build a tailored plan with exact pricing for your operation — within 48 hours.
No commitment required. No sales pressure. Just a clear, detailed proposal.