Setting Up BPO Operations in the Philippines: A Strategic Guide
Why we chose Philippines for customer operations and how we scaled to 1,200+ agents across Manila and Cebu.
Real stories and practical advice from operators who've built teams across 6 countries. No theory—just hard-earned insights from the trenches.
From our $15M expansion across 6 countries, here are the hidden costs that caught us off-guard and how to budget for them.
Navigate India's complex payroll requirements with our comprehensive guide. Covers compliance, tax implications, and payment methods.
Real insights from building our largest global operation. What works, what doesn't, and how to avoid common pitfalls.
Why we chose Philippines for customer operations and how we scaled to 1,200+ agents across Manila and Cebu.
Comparative analysis of our three LATAM markets. Cost structures, talent pools, and cultural considerations.
How we built a unified culture while respecting local customs. Framework for cross-cultural team integration.
Transparent look at our expansion ROI by country. What paid off, what didn't, and lessons for your planning.
Real stories of compliance mistakes that cost us time and money. How to avoid our expensive learning experiences.
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