Real stories and practical advice from operators who've built teams across 6 countries. No theory—just hard-earned insights from the trenches.
From our $15M expansion across 6 countries, here are the hidden costs that caught us off-guard and how to budget for them.
Navigate India's complex payroll requirements with our comprehensive guide. Covers compliance, tax implications, and payment methods.
Real insights from building our largest global operation. What works, what doesn't, and how to avoid common pitfalls.
Why we chose Philippines for customer operations and how we scaled to 1,200+ agents across Manila and Cebu.
Comparative analysis of our three LATAM markets. Cost structures, talent pools, and cultural considerations.
How we built a unified culture while respecting local customs. Framework for cross-cultural team integration.
Transparent look at our expansion ROI by country. What paid off, what didn't, and lessons for your planning.
Real stories of compliance mistakes that cost us time and money. How to avoid our expensive learning experiences.
Understanding Indian business culture is critical for outsourcing success. Learn communication norms, hierarchy, negotiation style, and how to manage Indian CX teams.
Why Filipino work culture makes the Philippines a CX powerhouse. Learn communication style, hospitality culture, managing teams, and avoiding common pitfalls.
A tactical playbook for offshore CX management. Communication frameworks, timezone strategies, QA, onboarding, and scaling from 10 to 500 agents.
Cultural alignment is the hidden advantage of LATAM nearshoring. Compare Colombia, Honduras, and Dominican Republic work cultures for CX operations.
Compare the 12 best AI recruiting tools for sourcing, screening, and hiring — with pricing, pros/cons, and which tools work best for international hiring.
Learn how AI resume screening works, compare the best tools, and get a step-by-step implementation guide — including tips for screening candidates across multiple countries.
What AI staffing agencies do, how they differ from traditional agencies, and how AI is being used by offshore staffing partners to improve placement speed and quality.
Everything you need to know about employer of record (EOR) services — how they work, when to use one, costs, compliance benefits, and how EOR compares to direct hiring for international expansion.
Compare the 10 best employer of record companies for 2026 — Deel, Remote, G-P, Papaya Global, Oyster HR, and more — with pricing, pros/cons, and global coverage.
EOR vs PEO explained: understand the key differences between an employer of record and a professional employer organization, including costs, compliance, and which model works for international hiring.
Understand the key differences between outsourcing models, compare real costs, and learn which approach works best for different business functions.
Complete guide to outsourcing to Colombia in 2026. BPO costs ($12-22/hr), bilingual talent pool, timezone alignment, legal setup & top cities for nearshore operations.
How SaaS companies use BPO to scale customer support, technical help desks & onboarding. When to outsource, what to outsource, costs ($10-28/hr) & provider selection.
BPO pricing in 2026: India $8-15/hr, Philippines $10-18/hr, Colombia $12-22/hr, USA $40-80/hr. Compare costs by country, service type & pricing model.
Top BPO companies in India ranked for 2026. Compare pricing ($8-25/hr), services, Bangalore vs Hyderabad vs Mumbai, and find the right Indian BPO partner.
Complete guide to outsourcing to Honduras. Lowest nearshore BPO costs ($11-16/hr), CST timezone, bilingual talent, ZOLI free zones & step-by-step setup for 2026.
Complete guide to outsourcing to the Dominican Republic in 2026. BPO costs ($11-18/hr), bilingual talent, EST timezone, CAFTA-DR benefits & setup guide.
Concentrix vs Teleperformance head-to-head comparison: pricing, services, global reach, technology, and when to choose each. Plus mid-market alternatives that save 30-50%.
CFO guide to global CX expansion costs. Budget framework, BPO vs in-house cost comparison, hidden costs, 3-year TCO model, and ROI calculation for outsourcing operations.
Top BPO companies in Cebu and Davao for 2026. Compare salaries, rankings, benefits, and hiring tips for the best call centers outside Manila.
Top BPO companies in the Philippines for 2026. Compare pricing ($10-22/hr), Manila vs Cebu vs Davao, voice BPO specialists & how to choose the right provider.
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