Privacy Policy
Last updated: January 15, 2025
Our Commitment to Privacy
At Globalify, we take your privacy seriously. Having built operations across 6 countries, we understand the complexity of global data protection laws and implement best practices that exceed regulatory requirements.
1. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, company details
- Account Information: Username, password, profile preferences
- Business Information: Company size, industry, expansion plans, budget information
- Communication Data: Messages, feedback, support requests, demo requests
- Payment Information: Billing address, payment method details (processed securely by third-party providers)
Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Session data, preferences, analytics information
2. How We Use Your Information
Service Delivery
- Provide and maintain our platform and services
- Process transactions and manage your account
- Deliver customer support and respond to inquiries
- Send service-related communications and updates
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics
- Ensure platform security and prevent fraud
Communication (With Your Consent)
- Send newsletters and educational content
- Notify you about relevant webinars and events
- Share industry insights and market reports
- Provide personalized recommendations
3. Information Sharing and Disclosure
We Never Sell Your Data
Globalify does not and will never sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Scenarios
- Service Providers: Trusted vendors who help us operate our platform (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued privacy protection)
- Consent: When you explicitly authorize us to share information
4. Global Data Transfers
International Operations
With operations in USA, India, Philippines, Dominican Republic, Honduras, and Colombia, we implement robust safeguards for international data transfers.
- Standard Contractual Clauses (SCCs) for EU data transfers
- Data Processing Addenda with all international vendors
- Regular compliance audits across all jurisdictions
- Local data residency options where required by law
5. Data Security
Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 for data in transit
- Multi-factor authentication
- Regular security assessments
- SOC 2 Type II compliance
Operational Security
- Role-based access controls
- Regular security training for staff
- Incident response procedures
- Third-party security audits
- Data backup and recovery plans
6. Your Rights and Choices
Data Subject Rights (GDPR/CCPA)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your information
- Objection: Opt out of certain processing activities
Communication Preferences
- Unsubscribe from marketing emails at any time
- Adjust notification preferences in your account settings
- Contact us to update your communication preferences
- Opt out of analytics cookies (may limit functionality)
7. Cookies and Tracking Technologies
| Cookie Type | Purpose | Duration | Control |
|---|---|---|---|
| Essential | Platform functionality, security | Session/1 year | Required |
| Analytics | Usage statistics, performance | 2 years | Opt-out available |
| Marketing | Personalization, advertising | 1 year | Consent required |
8. Data Retention
- Account Data: Retained while your account is active, plus 30 days after deletion
- Transaction Records: 7 years for tax and accounting purposes
- Marketing Data: Until you unsubscribe or opt out
- Analytics Data: Aggregated data retained for up to 3 years
- Support Communications: 3 years for quality and training purposes
- Legal Hold Data: Retained as required by law or legal proceedings
9. Children's Privacy
Globalify is a business-to-business platform intended for professionals and organizations. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting a prominent notice on our website
- Sending an email to your registered address
- Updating the "Last updated" date at the top of this policy
- For significant changes, providing 30 days advance notice
11. Contact Information
Data Protection Officer
Email: privacy@globalify.com
Phone: +1 (555) 123-4567
Address: 123 Innovation Drive
San Francisco, CA 94105, USA
EU Representative
Email: eu-privacy@globalify.com
Address: Globalify EU Privacy
[EU Address]
[City, Country]
12. Jurisdiction-Specific Information
🇪🇺 European Union (GDPR)
EU residents have additional rights under GDPR, including the right to lodge complaints with supervisory authorities. Our lawful basis for processing is typically consent or legitimate interests in providing our services.
🇺🇸 California (CCPA)
California residents have rights to know what personal information we collect, delete their information, and opt out of sales (though we don't sell personal information). Contact us at privacy@globalify.com to exercise these rights.
🇮🇳 India (DPDP Act)
We comply with India's Digital Personal Data Protection Act, including requirements for consent, data localization where applicable, and individual rights to access and erase data.
Questions About Privacy?
Our privacy team is here to help. We typically respond to privacy inquiries within 48 hours.