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Complete Global CX Solutions

Global CX Solutions ThatActually Work at Scale

Learn about the complete global customer experience solutions that solve every expansion challenge for companies scaling from 50 to 500 agents. Powered by human expertise and AI technology for superior efficiency and results.

AI Platform: Human-Powered, Tech-Enabled

Our custom-tuned AI platform works in lockstep with our global agent workforce to deliver greater efficiencies, reduce CX costs, and improve CSAT scores. Achieving 96% accuracy compared to 87% with base AI models.

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Deflection

AI-powered chatbots provide instant answers, achieving 70%+ deflection rates for routine Tier I contacts.

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Agent Assist

Real-time information surfacing reduces AHT and helps agents ramp up faster with confidence.

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Automated Summaries

Automatic call summaries and task automation reduce after-call work by 10-30%.

Quality Assurance

AI analyzes 100% of interactions against your scorecard, dramatically improving compliance and SLA adherence.

RPA

Automates repetitive tasks like password resets and form submissions, reducing agent fatigue.

🎯+4.5 CSAT Score • +70% Tier 1 Deflection • +10% CSAT Improvement

Global CX Challenges We Solve

Global Scale

11 locations worldwide

Solution:

Multi-Country Operations

24/7 Coverage

Follow-the-sun operations

Solution:

Global Delivery Network

Cultural Expertise

Local knowledge and insights

Solution:

Cultural Intelligence

AI + Human

Technology-enhanced efficiency

Solution:

Intelligent Platform

Complete Global CX Solutions

Every aspect of global customer experience for companies scaling from 50 to 500 agents, delivered through our proven platform

Your Challenges

  • Managing remote teams across multiple time zones
  • Ensuring labor law compliance in different countries
  • Tracking productivity and preventing overbilling
  • Coordinating schedules across global locations
  • Maintaining accurate timesheets and payroll

Proven Outcomes

Reduction in Overbilling40%
Increase in Productivity25%
Compliance Rate100%

Workforce Management

Complete global team tracking, scheduling, and compliance platform

Global Time Tracking

Automatic time tracking across all locations and devices

Platform Feature

Unified Time Management

  • Automatic desktop and mobile tracking
  • Project and task-based time allocation
  • Billable vs non-billable hour tracking
  • Real-time productivity monitoring

Workforce Compliance

Built-in labor law compliance for all countries

Platform Feature

Global Compliance Engine

  • Country-specific labor law adherence
  • Automatic overtime calculations
  • Leave and holiday management
  • Compliance reporting and alerts

Productivity Optimization

Data-driven insights to maximize team efficiency

Platform Feature

Performance Analytics

  • Employee productivity tracking
  • Resource utilization optimization
  • Cost per project analysis
  • Performance benchmarking

Omnichannel Global Delivery

Meet your customers where they are, across all channels and time zones

Voice

Phone support across all time zones

Chat

Real-time chat and messaging

Email

Asynchronous email support

SMS

Mobile-first text support

Social Media

Platform-specific moderation

Self-Service

Knowledge base and automation

Ready for Complete Global CX Solutions?

Learn about the solutions, understand your needs, and get connected to the platform that delivers global customer experience at scale.

What Happens Next

  • Learn about global CX challenges and solutions
  • Get qualified for the right solutions
  • Connect with the complete global CX platform
  • Start delivering exceptional global customer experiences