Global CX Solutions ThatActually Work at Scale
Learn about the complete global customer experience solutions that solve every expansion challenge for companies scaling from 50 to 500 agents. Powered by human expertise and AI technology for superior efficiency and results.
AI Platform: Human-Powered, Tech-Enabled
Our custom-tuned AI platform works in lockstep with our global agent workforce to deliver greater efficiencies, reduce CX costs, and improve CSAT scores. Achieving 96% accuracy compared to 87% with base AI models.
Deflection
AI-powered chatbots provide instant answers, achieving 70%+ deflection rates for routine Tier I contacts.
Agent Assist
Real-time information surfacing reduces AHT and helps agents ramp up faster with confidence.
Automated Summaries
Automatic call summaries and task automation reduce after-call work by 10-30%.
Quality Assurance
AI analyzes 100% of interactions against your scorecard, dramatically improving compliance and SLA adherence.
RPA
Automates repetitive tasks like password resets and form submissions, reducing agent fatigue.
Global CX Challenges We Solve
Global Scale
11 locations worldwide
Solution:
Multi-Country Operations
24/7 Coverage
Follow-the-sun operations
Solution:
Global Delivery Network
Cultural Expertise
Local knowledge and insights
Solution:
Cultural Intelligence
AI + Human
Technology-enhanced efficiency
Solution:
Intelligent Platform
Complete Global CX Solutions
Every aspect of global customer experience for companies scaling from 50 to 500 agents, delivered through our proven platform
Your Challenges
- Managing remote teams across multiple time zones
- Ensuring labor law compliance in different countries
- Tracking productivity and preventing overbilling
- Coordinating schedules across global locations
- Maintaining accurate timesheets and payroll
Proven Outcomes
Workforce Management
Complete global team tracking, scheduling, and compliance platform
Global Time Tracking
Automatic time tracking across all locations and devices
Platform Feature
Unified Time Management
- Automatic desktop and mobile tracking
- Project and task-based time allocation
- Billable vs non-billable hour tracking
- Real-time productivity monitoring
Workforce Compliance
Built-in labor law compliance for all countries
Platform Feature
Global Compliance Engine
- Country-specific labor law adherence
- Automatic overtime calculations
- Leave and holiday management
- Compliance reporting and alerts
Productivity Optimization
Data-driven insights to maximize team efficiency
Platform Feature
Performance Analytics
- Employee productivity tracking
- Resource utilization optimization
- Cost per project analysis
- Performance benchmarking
Omnichannel Global Delivery
Meet your customers where they are, across all channels and time zones
Voice
Phone support across all time zones
Chat
Real-time chat and messaging
Asynchronous email support
SMS
Mobile-first text support
Social Media
Platform-specific moderation
Self-Service
Knowledge base and automation
Ready for Complete Global CX Solutions?
Learn about the solutions, understand your needs, and get connected to the platform that delivers global customer experience at scale.
What Happens Next
- Learn about global CX challenges and solutions
- Get qualified for the right solutions
- Connect with the complete global CX platform
- Start delivering exceptional global customer experiences