Global Operations Solutions
Globalify connects you with end-to-end CX operations, combining managed contact center delivery with AI-powered workforce management. Services are delivered by UnifyCX, with 6,000+ employees across 11 global locations in 7 countries: the USA, India, Philippines, Dominican Republic, South Africa, Honduras, and Colombia.
CX Delivery Solutions
- Customer Care — 24/7 omnichannel support with 89% first-contact resolution
- Technical Support — Tier 1-3 support with certified engineers
- Content Moderation — AI-assisted moderation at scale
- Revenue Generation — Outbound sales and lead qualification
- Retention — Proactive churn prevention programs
- Winbacks — Recover churned customers profitably
Workforce Management
- Workforce Management Platform — AI-powered quality assurance, real-time analytics, and performance dashboards
- Estimated pricing of about $8-25/hr across locations (estimate, not a quote)
- Launch in 6-8 weeks, with an estimated 60-75% lower cost than in-house
Global CX Solutions ThatActually Work at Scale
Learn about the complete global customer experience solutions that solve every expansion challenge for companies scaling from 50 to 500 agents. Powered by human expertise and AI technology for superior efficiency and results.
AI Platform: Human-Powered, Tech-Enabled
Our custom-tuned AI platform works in lockstep with our global agent workforce to deliver greater efficiencies, reduce CX costs, and improve CSAT scores.
Deflection
AI-powered chatbots provide instant answers to routine Tier I questions, so agents can focus on complex contacts.
Agent Assist
Real-time information surfacing reduces AHT and helps agents ramp up faster with confidence.
Automated Summaries
Automatic call summaries and task automation cut down after-call work.
Quality Assurance
AI analyzes 100% of interactions against your scorecard, dramatically improving compliance and SLA adherence.
RPA
Automates repetitive tasks like password resets and form submissions, reducing agent fatigue.
Global CX Challenges We Solve
Global Scale
11 locations worldwide
Solution:
Multi-Country Operations
24/7 Coverage
Follow-the-sun operations
Solution:
Global Delivery Network
Cultural Expertise
Local knowledge and insights
Solution:
Cultural Intelligence
AI + Human
Technology-enhanced efficiency
Solution:
Intelligent Platform
Complete Global CX Solutions
Every aspect of global customer experience for companies scaling from 50 to 500 agents, delivered through our proven platform
Your Challenges
- Providing 24/7 support across multiple time zones
- Maintaining consistent quality across global locations
- Managing cultural nuances in customer interactions
- Scaling support without proportional cost increases
Customer Care
Tech-forward customer care with high-touch solutions
Global Delivery Network
11 locations worldwide with local cultural expertise
Platform Feature
Multi-Country Operations
- US-based quality assurance
- Philippines for 24/7 coverage
- India for cost-effective scaling
- Local language and cultural support
AI-Powered Efficiency
AI tools that make agents more effective, not replace them
Platform Feature
Intelligent Agent Support
- Knowledge base integration
- Call deflection automation
- Automated closeout processes
- Real-time agent assistance
Quality Assurance
Proven frameworks that actually work at scale
Platform Feature
Quality Management System
- First-contact resolution focus
- Customer satisfaction tracking
- Performance analytics
- Continuous improvement processes
Your Challenges
- Complex technical issues requiring deep expertise
- Need for 24/7 technical support coverage
- Integration with existing IT infrastructure
- Maintaining technical knowledge across teams
Technical Support
Premium tech support with first-contact resolution
Technical Expertise
Engineers and developers as part of your extended team
Platform Feature
Technical Talent Pool
- Software development capabilities
- Systems integration expertise
- Infrastructure monitoring
- QA and testing services
AI-Enhanced Support
Intelligent tools that speed up issue resolution
Platform Feature
Technical Support Platform
- Knowledge base automation
- Issue categorization
- Escalation management
- Performance analytics
Global Coverage
Round-the-clock support across all time zones
Platform Feature
24/7 Support Network
- Follow-the-sun operations
- Local technical expertise
- Seamless handoffs
- Consistent quality standards
Your Challenges
- Managing content across multiple platforms
- Ensuring consistent brand voice globally
- Handling cultural sensitivities
- Scaling moderation without quality loss
Content Moderation
Ensure brand integrity through careful context analysis
Multi-Platform Expertise
Moderation across all major social and content platforms
Platform Feature
Platform Integration
- Social media moderation
- User-generated content review
- Community management
- Brand safety monitoring
Cultural Intelligence
Local expertise for global content standards
Platform Feature
Cultural Moderation
- Language-specific moderation
- Cultural context understanding
- Local compliance knowledge
- Regional brand guidelines
AI + Human Review
Technology-enhanced human judgment for accuracy
Platform Feature
Hybrid Moderation System
- AI-powered content screening
- Human review for complex cases
- Quality assurance processes
- Performance analytics
Your Challenges
- Scaling sales operations globally
- Maintaining consistent sales processes
- Managing pre and post-sales support
- Converting customer service to revenue
Revenue Generation
Manage sales campaigns and provide comprehensive support
Sales Process Management
End-to-end sales support from lead to close
Platform Feature
Sales Operations Platform
- Lead qualification and nurturing
- Sales campaign management
- Pipeline tracking and reporting
- Performance analytics
Pre & Post-Sales Support
Comprehensive support throughout the customer journey
Platform Feature
Customer Journey Support
- Pre-sales consultation
- Implementation support
- Ongoing customer success
- Renewal and expansion
Revenue Optimization
Turn customer service into a revenue center
Platform Feature
Revenue Intelligence
- Upsell and cross-sell opportunities
- Customer lifetime value optimization
- Churn prevention strategies
- Revenue attribution tracking
Your Challenges
- High customer churn rates
- Poor customer satisfaction scores
- Lack of proactive retention strategies
- Inconsistent customer experience
Retention
Deliver high-quality experiences to turn customers into advocates
Proactive Retention
Identify and address issues before customers churn
Platform Feature
Retention Intelligence
- Predictive churn modeling
- Customer health scoring
- Early warning systems
- Intervention strategies
Customer Success
Ensure customers achieve their desired outcomes
Platform Feature
Success Management
- Onboarding optimization
- Feature adoption tracking
- Value realization
- Success planning
Advocacy Programs
Turn satisfied customers into brand advocates
Platform Feature
Advocacy Platform
- Referral programs
- Testimonial collection
- Case study development
- Community building
Your Challenges
- Re-engaging dormant customers
- Converting one-time buyers to repeat customers
- Managing customer re-entry processes
- Scaling personalized outreach
Welcomes & Winbacks
Strategic retention and recurring revenue through technology-driven methods
Customer Re-engagement
Strategic approaches to win back lost customers
Platform Feature
Re-engagement Engine
- Dormant customer identification
- Personalized outreach campaigns
- Win-back offer optimization
- Success tracking and analytics
Welcome Programs
Optimize the first 90 days of customer relationships
Platform Feature
Onboarding Optimization
- Welcome sequence automation
- Early value delivery
- Success milestone tracking
- Feedback collection
Recurring Revenue
Convert one-time transactions to ongoing relationships
Platform Feature
Revenue Optimization
- Subscription conversion
- Membership programs
- Loyalty programs
- Recurring purchase optimization
Your Challenges
- Managing remote teams across multiple time zones
- Ensuring labor law compliance in different countries
- Tracking productivity and preventing overbilling
- Coordinating schedules across global locations
- Maintaining accurate timesheets and payroll
Workforce Management
Complete global team tracking, scheduling, and compliance platform
Global Time Tracking
Automatic time tracking across all locations and devices
Platform Feature
Unified Time Management
- Automatic desktop and mobile tracking
- Project and task-based time allocation
- Billable vs non-billable hour tracking
- Real-time productivity monitoring
Workforce Compliance
Built-in labor law compliance for all countries
Platform Feature
Global Compliance Engine
- Country-specific labor law adherence
- Automatic overtime calculations
- Leave and holiday management
- Compliance reporting and alerts
Productivity Optimization
Data-driven insights to maximize team efficiency
Platform Feature
Performance Analytics
- Employee productivity tracking
- Resource utilization optimization
- Cost per project analysis
- Performance benchmarking
Omnichannel Global Delivery
Meet your customers where they are, across all channels and time zones
Voice
Phone support across all time zones
Chat
Real-time chat and messaging
Asynchronous email support
SMS
Mobile-first text support
Social Media
Platform-specific moderation
Self-Service
Knowledge base and automation
Geographic Redundancy Built In
Running CX operations in a single country creates concentration risk. Our multi-country network provides automatic failover and operational resilience.
8 Countries, 4 Regions
Operations across North America, Latin America, Asia Pacific, and Africa for true geographic diversity.
Failover Routing
If one location experiences a disruption, volume shifts to backup sites within hours — not weeks.
Multi-Currency Management
Diversified currency exposure reduces budget volatility from single-currency swings.
Unified Compliance
Single compliance framework across all markets. We handle regulatory complexity so you don't have to.
Ready for Complete Global CX Solutions?
Learn about the solutions, understand your needs, and get connected to the platform that delivers global customer experience at scale.
What Happens Next
- Learn about global CX challenges and solutions
- Get qualified for the right solutions
- Connect with the complete global CX platform
- Start delivering exceptional global customer experiences