Global Operations That ScaleWith Your Tech Growth
Stop losing customers to poor global operations. Our proven solutions deliver 24/7 support, compliance expertise, and operational excellence that scales with your high-growth technology business.
Why Tech Companies Fail at Global Operations (And How We Fix It)
High-growth technology companies face unique operational challenges that traditional approaches can't solve. Here's what goes wrong and how our solutions address each challenge.
24/7 Support Gap
Tech companies need round-the-clock support, but building global teams creates timezone and quality consistency challenges.
Our Solution:
True 24/7 global coverage with quality consistency
Scaling Without Proportional Costs
Rapid growth requires operational scaling, but traditional hiring creates exponential cost increases and management overhead.
Our Solution:
Elastic scaling with predictable cost structure
Compliance & Security
Tech companies handle sensitive data but lack expertise in global compliance requirements and security protocols.
Our Solution:
Built-in compliance with SOC2, ISO27001, GDPR
Solutions Built for Technology Companies
We don't just provide services—we become an extension of your technology operations, scaling seamlessly with your growth.
24/7 Technical Support
Global technical support teams that understand your product, speak your users' language, and maintain quality across all time zones.
- • Multi-language support
- • Product expertise training
- • Quality consistency
- • Scalable team structure
Compliance & Security
Built-in compliance with SOC2, ISO27001, GDPR, and industry-specific requirements. Security-first approach to all operations.
- • SOC2 Type II compliance
- • ISO27001 certification
- • GDPR compliance
- • Industry-specific standards
Elastic Scaling
Scale your operations up or down based on demand without the overhead of hiring, training, and managing teams.
- • Demand-based scaling
- • No hiring overhead
- • Predictable costs
- • Rapid deployment
Enterprise-Grade Compliance & Security
Your customers trust you with their data. We ensure that trust is never compromised with industry-leading security and compliance standards.
SOC2 Type II
Annual security audits and compliance verification
ISO27001
Information security management certification
GDPR
EU data protection compliance
Industry Specific
HIPAA, PCI, SOX, and more as needed
Technology Use Cases We Serve
From early-stage startups to enterprise technology companies, we've helped companies scale their operations globally while maintaining quality and compliance.
SaaS Platforms
Customer success, technical support, and account management for subscription-based software.
- • Customer onboarding
- • Technical support
- • Account management
- • Renewal support
Mobile Applications
User support, content moderation, and community management for mobile apps.
- • User support
- • Content moderation
- • Community management
- • Bug reporting
Enterprise Software
Complex system support, implementation assistance, and ongoing customer success.
- • Implementation support
- • System administration
- • User training
- • Ongoing support
Technology & SaaS BPO Pricing
Transparent, all-inclusive pricing for technology companies. Scale your operations without exponential cost increases.
Customer Success
- Onboarding & training
- Account management
- Renewal support
- Product adoption guidance
- US timezone overlap
Technical Support
- Tier 1-3 support coverage
- API & integration troubleshooting
- Product-specific training
- 24/7 global coverage
- Engineering escalation paths (most popular)
Content Moderation
- User-generated content review
- AI-powered detection
- Community safety management
- Multilingual support
- Wellness programs included
All-Inclusive Pricing for Tech Companies
Our pricing includes agent salaries, management, training, infrastructure, compliance (SOC2, ISO27001, GDPR), security tools, quality assurance, and ongoing optimization. Scale without exponential cost increases.
Technology & SaaS ROI Metrics
See how technology companies reduce costs while scaling operations and improving customer satisfaction.
Example: 30-Person Support Team for SaaS Company
Plus: Built-in compliance, 24/7 coverage, and multilingual support at no additional cost
Technology & SaaS BPO FAQs
Common questions about BPO solutions for technology and SaaS companies.
How much does tech support outsourcing cost for SaaS companies?
Technology & SaaS BPO pricing varies by service type and location. Customer Success teams cost $15-25/hour in nearshore locations (ideal for timezone overlap and cultural alignment). Technical Support costs $10-30/hour depending on tier (Tier 1 basic troubleshooting at $10-20/hr, Tier 2 advanced at $15-30/hr, Tier 3 complex issues at higher rates). Content Moderation costs $8-22/hour for user-generated content and community safety. All pricing is all-inclusive covering agent salaries, management, training, infrastructure, compliance (SOC2, ISO27001, GDPR), and quality assurance.
Can outsourced teams handle complex technical products?
Absolutely. Our technical support teams include engineers and specialists with deep expertise in SaaS platforms, APIs, cloud infrastructure, mobile applications, and enterprise software. We provide comprehensive product training specific to your platform, integrate with your engineering teams for complex escalations, use your knowledge bases and documentation, and implement AI-powered tools for faster troubleshooting. Many of our agents have certifications in AWS, Azure, GCP, and specific technology stacks. We've successfully supported companies ranging from early-stage startups to enterprise technology platforms serving millions of users.
What compliance and security certifications do you have?
We maintain enterprise-grade compliance and security certifications essential for technology companies: SOC 2 Type II (annual security and availability audits), ISO 27001 (information security management), GDPR (EU data protection compliance), HIPAA (healthcare data protection, when required), PCI-DSS (payment card security, when handling transactions). All facilities have strict access controls, encrypted communications, comprehensive audit trails, role-based access controls (RBAC), and regular security training. We also sign BAAs, DPAs, and custom security agreements as needed.
How quickly can you scale up or down as our product grows?
We provide elastic scaling designed for high-growth technology companies. For scaling up, we can add 5-10 agents in 1-2 weeks using our pre-trained talent pool, or 20-50 agents in 3-4 weeks with custom product training. For scaling down, we offer flexible contracts with no penalties for reducing team size based on seasonality or product changes. This is crucial for SaaS companies that experience rapid growth, product launches, seasonal spikes, or need to adjust based on funding and runway. Unlike in-house teams that require long hiring cycles and create fixed costs, our model lets you scale precisely with your actual needs.
Do you integrate with our existing support and product tools?
Yes, we integrate seamlessly with all major tools used by technology companies. Support platforms: Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud. Product analytics: Mixpanel, Amplitude, Heap, Segment. Communication tools: Slack, Microsoft Teams, Discord. Ticketing & project management: Jira, Linear, Asana, Monday. Knowledge bases: Notion, Confluence, GitBook. Monitoring & logging: Datadog, New Relic, Sentry, LogRocket. CRM systems: Salesforce, HubSpot, Pipedrive. We also work with custom internal tools and can integrate via APIs and webhooks as needed.
Ready to Scale Your Tech Operations Globally?
Stop losing customers to poor global operations. Get a technology operations solution that actually scales with your growth and maintains quality across all markets.
Get Your Technology & SaaS Industry Solution
Tell us about your industry-specific challenges and we'll show you exactly how ourTechnology & SaaS solutions can transform your global operations.