Global Content Moderation ThatActually Protects Your Platform

How much does content moderation outsourcing cost?

Content moderation pricing varies by tier and content type. Tier 1 moderation (text, images, basic content) costs $8-16/hour in offshore locations like India and the Philippines. Tier 2 moderation (video, live streams, complex context) costs $12-22/hour in nearshore locations like Mexico and Colombia. Tier 3 specialized moderation (sensitive content, crisis management, legal review) costs $25-45/hour in the US. All pricing is all-inclusive with no hidden fees—covering moderator salaries, management, wellness support, training, QA, infrastructure, and AI tools.

What types of content can you moderate?

We moderate all content formats across any platform:

• Text: Comments, posts, messages, reviews, product listings
• Images: Photos, graphics, memes, profile pictures, thumbnails
• Video: Uploaded videos, live streams, video calls, user-generated content
• Audio: Voice messages, podcasts, audio clips, music
• Multi-format: Combined content types, embedded media, rich content

We also handle specialized content categories including e-commerce listings, dating profiles, educational content, news comments, gaming communications, and enterprise collaboration tools.

How do you protect moderator wellness when reviewing harmful content?

Moderator wellness is our top priority. We implement comprehensive wellness programs including: scheduled breaks and rotation policies to limit exposure to harmful content, mandatory counseling and mental health support, peer support groups and community building, AI-powered pre-filtering to reduce exposure to the most harmful content, desensitization training and gradual exposure protocols, and 24/7 access to wellness resources and crisis support. We also provide competitive compensation, career development opportunities, and regular wellness assessments to ensure our moderators remain healthy and engaged.

How quickly can you launch a content moderation team?

We can launch a fully operational content moderation team in 3-5 weeks. This includes recruiting and screening moderators with appropriate backgrounds, comprehensive training on your platform policies and content guidelines, AI tool integration and workflow setup, quality assurance processes and escalation protocols, wellness program implementation, and initial content review with quality checks. For urgent needs, we can expedite to 1-2 weeks by leveraging our pre-trained moderation talent pool. In contrast, building an in-house content moderation team typically takes 4-8 months (recruiting, training, infrastructure, wellness programs, process development).

How accurate is your content moderation?

We achieve 95%+ accuracy through a combination of AI-powered detection and human review. Our AI models are trained on millions of examples and continuously updated with new content patterns. For edge cases and context-dependent decisions, we use human moderators with cultural training and platform-specific expertise. We also implement multiple quality assurance layers including random sampling and review, inter-rater reliability testing, continuous feedback loops, and specialized review for appeals. We provide real-time dashboards showing accuracy metrics, false positive/negative rates, and continuous improvement trends.

Can you handle content in multiple languages?

Yes, we provide content moderation in 20+ languages across all 8 of our delivery centers. Our moderators are native speakers with cultural expertise in their respective regions. We use localized AI models trained on language-specific content patterns and cultural nuances. Common languages include English, Spanish, Portuguese, French, German, Italian, Hindi, Tagalog, Mandarin, Cantonese, Japanese, Korean, Arabic, and more. For less common languages, we can recruit specialized moderators or use hybrid AI-translation approaches with human oversight.

How do you ensure security and compliance for content moderation?

Security and compliance are critical for content moderation. All our facilities are SOC 2 Type II certified with strict access controls, encrypted communications, and comprehensive audit trails. Moderators undergo background checks and sign NDAs. We implement role-based access controls (RBAC), session recording and monitoring, data retention policies aligned with legal requirements, and secure content deletion protocols. We're compliant with GDPR, COPPA, DMCA, and platform-specific regulations. We also provide detailed reporting for regulatory compliance, transparency reports, and legal discovery requests.