Global Customer Care ThatActually Scales
Stop losing customers to poor global support. Our proven customer care solutions deliver 24/7, multilingual support across all channels with AI-powered efficiency.
Why Global Customer Care Fails (And How We Fix It)
Traditional approaches to global customer care create more problems than they solve. Here's what goes wrong and how our solutions address each challenge.
24/7 Coverage Chaos
Trying to cover all time zones with limited staff leads to long wait times, frustrated customers, and lost business opportunities.
Our Solution:
Global delivery centers with seamless handoffs and consistent quality
Cultural & Language Barriers
Customers feel misunderstood when agents don't understand local customs, language nuances, or cultural context.
Our Solution:
Native-speaking agents with cultural training and localized knowledge
Inconsistent Quality
Different teams, different processes, different outcomes. Customers get different experiences depending on who answers their call.
Our Solution:
Standardized processes, unified training, and quality monitoring
Customer Care That Actually Works at Scale
Our customer care solutions combine human expertise with AI efficiency to deliver consistent, high-quality support across all channels and time zones.
Multilingual Support
Native-speaking agents in 20+ languages with cultural training. Your customers feel understood, no matter where they are.
24/7 Global Coverage
Seamless handoffs between global delivery centers. Always-on support without compromising quality or consistency.
Quality Assurance
Real-time monitoring, coaching, and continuous improvement. Every interaction meets your brand standards.
Omnichannel Support
Voice, chat, email, SMS, social media - unified across all channels. Consistent experience regardless of how customers reach you.
AI-Powered Efficiency
Smart routing, automated responses, and agent assistance tools. Faster resolution times and happier customers.
Global Compliance
Built-in compliance for data protection, labor laws, and industry regulations. Expand confidently without regulatory headaches.
Customer Care Solutions for Every Industry
We've delivered exceptional customer care across industries. Each solution is tailored to your specific business needs and customer expectations.
E-commerce & Retail
Order support, returns processing, product inquiries, and loyalty program assistance.
- • Order tracking and modifications
- • Returns and refunds processing
- • Product recommendations
- • Loyalty program support
Technology & SaaS
Technical support, account management, billing inquiries, and feature guidance.
- • Account setup and management
- • Billing and subscription support
- • Feature walkthroughs
- • Integration assistance
Financial Services
Account inquiries, transaction support, fraud prevention, and compliance assistance.
- • Account verification
- • Transaction disputes
- • Fraud prevention support
- • Regulatory compliance
Healthcare
Appointment scheduling, insurance verification, prescription support, and patient care.
- • Appointment scheduling
- • Insurance verification
- • Prescription support
- • Patient care coordination
Travel & Hospitality
Booking support, itinerary changes, emergency assistance, and loyalty programs.
- • Booking modifications
- • Itinerary assistance
- • Emergency support
- • Loyalty program management
Professional Services
Client support, project updates, billing inquiries, and service coordination.
- • Client onboarding
- • Project status updates
- • Billing and invoicing
- • Service coordination
Customer Care Outsourcing Pricing
Transparent, all-inclusive pricing across 8 global delivery centers. Save 60-70% vs in-house teams.
- Native English speakers
- 24/7 coverage (night shift)
- Mature BPO infrastructure
- 70-75% cost savings
- Same timezone as US
- Bilingual Spanish/English
- Cultural proximity to US
- 60-70% cost savings
- Perfect cultural fit
- Domestic operations
- Complex escalations
- High-value accounts
Our rates include everything: agent salaries, benefits, office space, equipment, technology (CRM, phone systems, quality monitoring), training, management, and AI-powered QA. No hidden fees, no setup charges.
View Complete Pricing Guide →Customer Care Outsourcing ROI
Proven results across hundreds of customer care implementations
Example: 25-Agent Customer Care Team
Customer Care Outsourcing FAQs
How much does customer care outsourcing cost?
Customer care outsourcing costs $10-60/hour depending on location:
- • Offshore (Philippines/India): $10-18/hour all-inclusive
- • Nearshore (LATAM): $12-25/hour all-inclusive
- • Onshore (USA): $40-60/hour all-inclusive
These rates include agent salary, benefits, office space, equipment, technology licenses, management, and training. For a 25-agent team, expect $575K-$1.1M annually (nearshore) vs $1.8M-$2.6M for in-house, saving 60-70%.
What services are included in customer care outsourcing?
Comprehensive customer care outsourcing includes:
- Omnichannel support: Voice (phone), live chat, email, SMS, social media messaging
- Order support: Order tracking, modifications, cancellations, refunds
- Account management: Account setup, billing inquiries, subscription changes
- Product support: Product inquiries, troubleshooting, how-to guidance
- Quality assurance: AI-powered QA analyzing 100% of interactions (96% accuracy)
Is outsourced customer care quality as good as in-house?
Yes, with the right partner. Quality depends on three factors:
We recruit agents with customer service experience, conduct rigorous screening (language proficiency, cultural fit, problem-solving skills), and provide 2-3 weeks of product training before production.
Our AI-powered QA analyzes 100% of interactions (not 1-5% sampling) with 96% accuracy, identifying coaching opportunities in real-time. Traditional in-house QA only samples 3-5% of calls.
Weekly performance reviews, ongoing coaching, process refinement based on data. Many clients see higher CSAT with outsourced teams due to better processes and technology.
How quickly can customer care outsourcing be set up?
Customer care outsourcing launches in 6-8 weeks vs 12-18 months for in-house:
This 3-4x faster launch enables quicker time-to-market for new products and seasonal ramps without the 12-18 month commitment of building in-house infrastructure.
What's the difference between offshore, nearshore, and onshore customer care?
The three models differ in location, cost, and timezone alignment:
- Offshore (Philippines/India): $10-18/hr, 12-15 hour timezone gap. Best for 24/7 operations, large scale (100+ agents), cost-sensitive projects. Requires night shifts for US hours coverage. Excellent English proficiency.
- Nearshore (LATAM): $12-25/hr, 0-3 hour timezone gap. Best for real-time collaboration, bilingual Spanish/English support, US market alignment. No night shift premium. Teams work during normal US business hours.
- Onshore (USA): $40-60/hr, same timezone. Best for high-value accounts, complex escalations, heavily regulated industries. Perfect cultural fit but 3-4x more expensive.
Many companies use a hybrid model: nearshore for Tier 1 customer service (real-time during US hours), offshore for Tier 2-3 technical support and after-hours coverage, maximizing cost efficiency while maintaining quality.
Ready to Transform Your Global Customer Care?
Stop losing customers to poor global support. Get a customer care solution that actually scales with your business and delights your customers worldwide.
Get Your Customer Care Solution
Tell us about your challenges and we'll show you exactly how our Customer Care solution can transform your global operations.