Top 10 BPO Companies Worldwide in 2025
Comprehensive comparison of the world's largest business process outsourcing providers. Compare services, pricing, global presence, and find the right BPO partner for your needs.
Top 10 BPO Companies at a Glance
| Rank | Company | Employees | Countries | Revenue | Primary Services | Best For |
|---|---|---|---|---|---|---|
| 1 | Teleperformance | 410,000+ | 88 | $8.2B | CX, tech support, sales | Global enterprises |
| 2 | Concentrix | 290,000+ | 70+ | $5.3B | CX, tech, analytics | Tech companies, e-commerce |
| 3 | TTEC | 61,000+ | 25+ | $2.1B | CX, digital, consulting | Mid-large enterprises |
| 4 | Alorica | 100,000+ | 18 | $2.8B | Contact centers, CX | High-volume operations |
| 5 | Webhelp | 140,000+ | 50+ | $2.3B | CX, payments, debt collection | European market focus |
| 6 | Sitel Group | 75,000+ | 27 | $1.7B | CX, tech support, sales | Mid-market companies |
| 7 | TaskUs | 49,000+ | 18 | $900M | Content moderation, CX, AI | Tech startups, social media |
| 8 | Cognizant | 355,000+ | 50+ | $19.4B | IT services, consulting, BPO | Enterprise IT transformation |
| 9 | Genpact | 115,000+ | 30+ | $4.1B | Finance, analytics, operations | Enterprise back-office |
| 10 | Sutherland | 38,000+ | 19 | $950M | CX, analytics, digital | Process transformation |
Detailed BPO Company Profiles
Teleperformance
The World's Largest BPO Provider
Customer experience management, technical support, sales & retention, back-office processing, content moderation, trust & safety, digital integrated business services
Global presence across Philippines, India, Colombia, Mexico, USA, Europe, Middle East, Africa
Technology, e-commerce, telecom, financial services, healthcare, retail, travel & hospitality
Large global enterprises requiring massive scale (500+ agents), multilingual support (265+ languages), and worldwide presence. Minimum contracts typically $1M+ annually.
Enterprise pricing (not publicly disclosed). Estimated $18-35/hour depending on location and service complexity. High minimums (typically 50+ seats).
Concentrix
Technology-Enabled CX Leader
Customer engagement, technical support, analytics & insights, automation & AI, digital transformation, content moderation
Strong emphasis on AI-powered automation, analytics, and digital customer experience platforms. Acquired multiple tech companies to enhance capabilities.
Technology companies, e-commerce platforms, and brands seeking tech-enabled CX with data analytics. Good for companies prioritizing digital transformation alongside traditional BPO.
$20-40/hour depending on service type and location. Technology services premium over basic contact center. Minimums typically 25+ seats.
TTEC (TeleTech)
Digital CX & Consulting Specialist
Operates two divisions: TTEC Engage (CX operations) and TTEC Digital (consulting, strategy, tech implementation). Combines operational execution with strategic consulting.
Customer service, technical support, sales, digital transformation consulting, CX strategy, AI/automation implementation
Mid-to-large enterprises seeking comprehensive CX transformation, not just operational support. Ideal for companies wanting strategic guidance alongside execution.
$25-45/hour for Engage services, consulting priced separately. Higher-end pricing reflects consulting component.
Alorica
High-volume contact center operations, omnichannel CX, AI-powered automation
Companies needing large-scale voice support operations (100+ agents)
Webhelp
European market specialist, multilingual support, payment services, debt collection
European companies, multilingual requirements, payment processing integration
Sitel Group
Mid-market CX, technical support, sales optimization, quality-focused operations
Mid-market companies (25-200 agents) seeking quality over lowest cost
TaskUs
Tech startup specialist, content moderation, trust & safety, AI training data, rideshare/gig economy support
Tech startups, social media platforms, fast-growing digital companies
Cognizant
IT services giant with BPO division, digital transformation, cloud migration, application development
Enterprises needing combined IT services + BPO, digital transformation projects
Genpact
Finance & accounting, supply chain, analytics, process transformation, automation
Enterprise back-office operations, F&A outsourcing, process optimization
The Mid-Market Alternative to Mega-BPOs
Why growing companies choose Globalify over traditional BPO giants
The Mega-BPO Challenge
Teleperformance, Concentrix, TTEC typically require 50-100+ agent minimums and $1M+ annual contracts. Not viable for companies needing 5-50 agents.
Standardized processes designed for Fortune 500. Limited flexibility for customization or unique requirements.
2-3 year commitments common. Difficult to scale down or exit. Heavy penalties for early termination.
Layers of account management. Hard to get direct access to your team or make real-time changes.
The Globalify Difference
Start with as few as 5 agents. Scale up or down monthly. No $1M minimums.
8 countries across offshore, nearshore, onshore. Choose optimal location for each function.
Unified platform with direct visibility into your teams. Real-time reporting and QA.
Tailored workflows, processes, and integrations. Not forced into standardized boxes.
Clear per-hour pricing. No hidden fees. Use our cost calculator to see exact costs.
96% accuracy AI analyzes 100% of interactions. Better QA than manual sampling.
How to Choose the Right BPO Company
Assess Your Scale & Budget
- • 5-50 agents: Mid-market BPOs (Globalify, Sitel) or nearshore specialists
- • 50-200 agents: Mid-to-large BPOs (TTEC, Alorica, Sitel)
- • 200+ agents: Mega-BPOs (Teleperformance, Concentrix) unlock volume discounts
- • Budget: Offshore $8-20/hr, Nearshore $11-25/hr, Onshore $40-80/hr
Define Service Requirements
- • Customer Support: All BPOs offer this, evaluate language & cultural fit
- • Technical Support: Concentrix, Cognizant, TTEC for complex tech
- • Content Moderation: TaskUs, Teleperformance specialists
- • Back Office: Genpact, Cognizant for F&A and operations
- • Sales: TTEC, Alorica have strong outbound programs
Evaluate Geographic Strategy
- • Need 24/7? Consider offshore (Philippines/India) or hybrid model
- • Real-time collaboration? Nearshore (LATAM) for timezone alignment
- • Bilingual Spanish/English? Mexico, Colombia, Dominican Republic
- • European market? Webhelp specializes in Europe
- • Multi-location strategy: Choose BPO with global footprint
Check Technology & Innovation
- • AI/Automation: Concentrix, TTEC, Globalify lead in AI-powered QA
- • Analytics: Genpact, TTEC offer advanced business intelligence
- • Omnichannel: All major BPOs offer this, verify platform quality
- • Integrations: Ensure BPO integrates with your CRM, ticketing systems
Verify Compliance & Security
- • Data Security: Confirm SOC 2, ISO 27001 certifications
- • Industry Compliance: HIPAA (healthcare), PCI-DSS (finance), GDPR (EU)
- • Background Checks: Verify agent screening processes
- • Data Residency: Ensure compliance with your data sovereignty requirements
BPO Company Selection FAQs
What is the largest BPO company in the world?
Teleperformance is the world's largest BPO company with 410,000+ employees across 88 countries and $8.2 billion in annual revenue (2024). They serve over 170 markets and provide customer experience services in 265+ languages and dialects.
Concentrix is the second largest with 290,000+ employees in 70+ countries ($5.3B revenue), followed by TTEC with 61,000+ employees ($2.1B revenue).
How much do BPO companies charge?
BPO pricing varies significantly by location, service type, and company size:
- • Mega-BPOs (Teleperformance, Concentrix): $18-40/hour depending on location. Enterprise pricing not publicly disclosed. High minimums (50+ seats, $1M+ annual).
- • Mid-Market BPOs (TTEC, Sitel): $20-35/hour. More flexible minimums (25+ seats).
- • Specialized BPOs (TaskUs, Globalify): $15-30/hour. Lower minimums (5-25 seats), transparent pricing.
By location: Offshore (India/Philippines) $10-20/hr, Nearshore (LATAM) $12-25/hr, Onshore (US) $35-60/hr. Always get detailed quotes as pricing depends heavily on volume, complexity, and service level requirements.
What is the difference between Teleperformance and Concentrix?
While both are top-2 global BPO giants, they have different strengths:
- • Largest scale: 410,000 employees vs 290,000
- • Broader geographic reach: 88 countries vs 70
- • More languages: 265+ vs Concentrix's ~60
- • Traditional BPO focus: customer service, voice support, back-office
- • Best for: Global enterprises needing massive scale and multilingual coverage
- • Technology-first approach: stronger emphasis on AI, automation, analytics
- • Digital transformation focus: acquired multiple tech companies
- • Tech industry specialization: stronger presence in SaaS, e-commerce, fintech
- • Innovation-focused: more investment in proprietary technology platforms
- • Best for: Tech companies and brands prioritizing digital CX transformation
Both have enterprise minimums ($1M+ annual contracts typical). For smaller operations (5-50 agents), consider mid-market alternatives like Globalify or Sitel.
Which BPO is best for small to mid-sized companies?
For companies needing 5-50 agents, mega-BPOs (Teleperformance, Concentrix) often have minimums that are too high. Better options include:
- Globalify: No minimum agent requirements, starts at 5 agents. Multi-country flexibility (8 locations). AI-powered QA. Transparent pricing with online calculator. Best for: Growing companies wanting flexibility.
- Sitel Group: Mid-market focus, typically 25+ agent minimum. Good balance of quality and cost. Best for: Companies wanting established BPO with lower minimums than mega-providers.
- TaskUs: Startup-friendly, lower minimums. Tech-focused. Best for: Fast-growing tech startups, social media companies, content moderation needs.
- Nearshore Specialists: Regional BPOs in Mexico, Colombia often more flexible for smaller volumes. Best for: US companies prioritizing timezone alignment over massive scale.
Key considerations: Verify minimum seat requirements, contract length flexibility, ramp-up/ramp-down terms, and whether they have experience with your company size.
Are BPO companies good for technical support?
Yes, but choose BPOs with proven technical expertise:
- • Concentrix: Strong tech industry focus, handles complex technical troubleshooting for SaaS, hardware, software companies
- • Cognizant: IT services background, excellent for highly technical support requiring development knowledge
- • TTEC: Digital services division, good for tech support with consulting needs
- • Globalify: Tech support across 8 countries, AI-powered QA for technical accuracy
- • Agent technical certifications (CompTIA, vendor-specific training)
- • Tier 2/Tier 3 escalation capabilities
- • Experience with your specific technology stack
- • Knowledge base management and documentation processes
- • First-call resolution rates for technical issues
Location considerations: India and Philippines have large technical talent pools for offshore. Colombia emerging as strong nearshore option for tech support with real-time collaboration.
How long are typical BPO contracts?
BPO contract lengths vary by company size and BPO tier:
- • Typical: 2-3 year contracts
- • Often require 12-18 month minimum commitment
- • Early termination penalties (often 3-6 months of fees)
- • Volume commitments with penalties for not meeting minimums
- • Typical: 1-2 year contracts
- • More flexible: 6-12 month initial terms possible
- • Lower termination penalties
- • Month-to-month options after initial term
- • Typical: 6-12 month initial contracts
- • More willing to do pilot programs (3-6 months)
- • Flexible scaling terms
Negotiation tip: Start with shorter pilot (3-6 months) to prove performance before committing to multi-year contracts. Ensure ramp-down provisions if your volume decreases.
Should I choose one BPO or use multiple providers?
The multi-vendor vs single-vendor decision depends on your scale and risk tolerance:
- • Smaller operations (5-100 agents) - easier management
- • Limited internal BPO management resources
- • Need unified reporting and quality standards
- • Vendor offers all required locations/services
- • Recommended: Choose multi-location BPO (like Globalify with 8 countries) to get geographic diversity without multi-vendor complexity
- • Large scale (200+ agents) - can afford dedicated vendor management
- • Risk mitigation priority - avoid single point of failure
- • Different services need different specialists (e.g., TaskUs for content moderation, Genpact for F&A)
- • Want to benchmark performance between providers
- • Geographic requirements exceed single BPO's footprint
Many companies use primary BPO for 70-80% of volume, secondary BPO for overflow and disaster recovery. This balances operational simplicity with risk mitigation.
Need help selecting the right BPO for your business?