#1 Voice-Based Services Destination

🇵🇭Expand Your Business to the Philippines

Access the world's most customer-centric workforce with American-accent English, cultural alignment with the West, and proven BPO excellence.

92%
English Literacy
1.3M
BPO Employees
70%
Cost Savings
#2
Global BPO Market

Why Expand to the Philippines?

American English

Neutral American accent with 92% English literacy rate. No language barrier for US customers.

Service Culture

Hospitality is in the DNA. Natural empathy and patience perfect for customer service roles.

Western Affinity

Strong cultural alignment with the US. Familiar with American brands, media, and values.

BPO Infrastructure

Mature BPO ecosystem with world-class facilities, training programs, and government support.

Cost Effective

70% lower costs than US operations. Average customer service salary: $6,000-12,000/year.

24/7 Workforce

Night shift culture well-established. Filipinos comfortable working US business hours.

Our Operations in the Philippines

Manila & Cebu

What We've Built

  • 800+ agents handling voice and chat support
  • CSAT scores consistently above 90%
  • Redundant sites for business continuity
  • In-house training academy for continuous improvement

Key Learnings

  • •Manila for scale, Cebu for lower costs and loyalty
  • •Invest heavily in employee engagement activities
  • •Typhoon season requires solid BCP planning
  • •Rice allowance and HMO are must-have benefits

Services We Deliver from Philippines

Voice Support

Inbound/outbound calls, sales, technical support, collections

Digital Support

Live chat, email support, social media management, content moderation

Virtual Assistance

Executive assistants, appointment setting, data entry, research

Specialized Services

Healthcare support, e-commerce, travel & hospitality, fintech

Real Cost Analysis

RolePhilippines CostUS CostSavings
Customer Service Rep$6,000-8,000$32,000-40,00075-80%
Team Leader$10,000-15,000$45,000-55,00070-75%
Quality Analyst$8,000-12,000$40,000-50,00075-80%
Virtual Assistant$5,000-8,000$35,000-45,00080-85%
Operations Manager$18,000-25,000$70,000-90,00070-75%

Note: Costs include base salary only. Add 25-35% for benefits, infrastructure, and management overhead. Night differential (10%) applies for graveyard shifts.

Our Philippines Success Metrics

92%
Average CSAT Score
45 sec
Average Handle Time
18%
Annual Attrition Rate
85%
First Call Resolution

Cultural & Business Insights

Working Culture

  • •Strong loyalty when treated well - "pakikipagkapwa"
  • •Team-oriented with emphasis on harmony
  • •Celebrations and recognition are highly valued
  • •Indirect communication - saving face is important

Management Tips

  • •Regular team building activities are essential
  • •Provide career growth paths to reduce attrition
  • •Celebrate birthdays and achievements publicly
  • •Offer rice allowance and health benefits (HMO)

Key Success Factors

  • Create a fun, engaging workplace culture
  • Invest in quality training programs
  • Provide transportation or allowances
  • Build redundancy for natural disasters

Common Challenges

  • ✕High competition for talent in metro areas
  • ✕Infrastructure challenges during typhoon season
  • ✕Traffic congestion in Manila affects punctuality
  • ✕Higher attrition during "ber" months (Sept-Dec)

Ready to Expand to the Philippines?

Join our waitlist to get early access to Globalify's Philippines expansion toolkit. Leverage our experience building successful customer service operations.

What You'll Get

  • Philippines BPO setup checklist
  • Salary & benefits benchmarking guide
  • PEZA registration & compliance guide
  • Recruitment & training best practices
Join Waitlist for Philippines Expansion