BPO Companies in the Philippines 2026: Top Providers & Pricing
The Philippines is the world's #1 destination for voice-based BPO. Here's who the top providers are, what they charge, and whether Manila, Cebu, or Davao is right for you.
Philippines BPO Industry at a Glance
Top BPO Companies in the Philippines (2026)
| # | Company | PH Employees | Specialty | Pricing | Key Locations |
|---|---|---|---|---|---|
| 1 | Teleperformance PH | 50K+ | CX, tech support, sales | $14-22/hr | Manila, Cebu |
| 2 | Concentrix PH | 45K+ | CX, analytics, tech | $15-25/hr | Manila, Clark |
| 3 | Alorica PH | 40K+ | Contact centers, voice CX | $12-20/hr | Manila, Cebu, Davao |
| 4 | TaskUs | 30K+ | Content mod, AI, CX | $14-22/hr | Manila, Cavite |
| 5 | Sitel Philippines | 20K+ | CX, tech support | $12-20/hr | Manila, Cebu |
| 6 | Conduent PH | 15K+ | BPM, digital, HR services | $11-18/hr | Manila |
| 7 | iQor Philippines | 12K+ | CX, collections, retention | $10-18/hr | Manila, Cebu |
| 8 | Sutherland PH | 10K+ | CX, analytics, digital | $12-20/hr | Manila |
| 9 | TTEC Philippines | 8K+ | Digital CX, consulting | $14-22/hr | Manila |
| 10 | Globalify PH | Flexible | CX, tech support, AI QA | $10-18/hr | Manila, Cebu |
Manila vs Cebu vs Davao: Which City?
| Factor | Manila | Cebu | Davao |
|---|---|---|---|
| BPO Hourly Rate | $12-22/hr | $10-18/hr | $9-16/hr |
| Talent Pool Size | Largest (13M metro) | Medium (3M metro) | Smaller (1.8M metro) |
| Attrition Rate | 40-60% | 25-35% | 20-30% |
| English Quality | Excellent | Excellent (neutral accent) | Good |
| Infrastructure | Most developed | Well developed | Growing |
| Best For | Scale, complex ops | Value + quality | Lowest cost, stability |
Manila (NCR)
The Philippines' BPO capital with 70%+ of the country's outsourcing workforce. Choose Manila when you need 100+ agents, complex technical operations, or access to the widest range of skills. Downside: highest costs and attrition in the country. Makati, BGC, and Ortigas are the main BPO districts.
Cebu
The Philippines' #2 BPO hub and often the best value. Cebuano English has a reputation for being the most neutral in the Philippines. IT Park and Cebu Business Park host most BPOs. 10-15% cheaper than Manila with significantly better retention. Ideal for voice support operations of 25-100 agents.Read our Cebu BPO guide →
Davao
Fastest-growing BPO city in the Philippines. Lowest costs (15-25% below Manila), lowest attrition, and strong government support. Smaller talent pool limits scale, but excellent for operations of 10-50 agents. Known for safety, clean infrastructure, and employee loyalty.
Why the Philippines Dominates Voice BPO
Near-Native English
American colonial history (1898-1946) embedded English deeply. The Philippines has the 3rd largest English-speaking population globally. Neutral accent, American cultural references, and natural conversational style.
Customer-First Culture
Filipino hospitality (“malasakit”) translates directly to empathetic customer service. Natural warmth, patience, and desire to help. This cultural trait is nearly impossible to train — it's a genuine competitive advantage.
Cost-Effective
60-70% cheaper than US onshore. Customer support at $10-18/hr all-in. While not as cheap as India ($8-15/hr), the quality premium for voice support makes Philippines the better value for customer-facing roles.
Scale & Maturity
1.3M+ BPO workers, 30+ years of industry history, world-class facilities. Can scale to thousands of agents quickly. PEZA economic zones offer tax incentives for BPO operations.
Philippines BPO Pricing by Service
| Service | Philippines | vs India | vs Colombia | vs USA |
|---|---|---|---|---|
| Customer Support | $10-18/hr | $8-15/hr | $12-22/hr | $40-60/hr |
| Technical Support | $13-23/hr | $12-22/hr | $15-28/hr | $50-80/hr |
| Software Dev | $18-40/hr | $15-35/hr | $25-45/hr | $80-150/hr |
| Back Office | $9-15/hr | $8-14/hr | $12-18/hr | $35-55/hr |
The Philippines is 12-13 hours ahead of US Eastern Time. Supporting US business hours requires Filipino agents to work night shifts, which adds a 15-30% premium. This narrows the cost gap with nearshore (LATAM) options. If real-time collaboration during US hours is critical, consider a hybrid model.Full pricing breakdown →
Key Considerations for Philippines BPO
Attrition Is Real
Manila BPO attrition runs 40-60% annually — the industry's biggest challenge. Agents hop between BPOs for small salary bumps. Mitigate by: choosing Cebu/Davao (25-35% attrition), investing in culture, offering competitive benefits, and working with BPOs that track retention.
Timezone Management
The 12-13 hour gap from the US means limited overlap for meetings and real-time collaboration. Plan handoffs carefully. Use async tools (Loom, Slack). Schedule overlap windows for calibration. Or use a hybrid model with nearshore for US hours, Philippines for extended/after-hours.
PEZA Benefits
Philippine Economic Zone Authority (PEZA) provides tax holidays, duty-free imports, and simplified permits for BPOs operating in designated zones. Most major BPOs are PEZA-registered. This keeps overhead low and pricing competitive.
Natural Disaster Preparedness
The Philippines experiences typhoons annually. Reputable BPOs have business continuity plans: backup power, work-from-home capability, and multi-site redundancy. Always verify your provider's BCP and test it during typhoon season (June-November).
Frequently Asked Questions
What are the top BPO companies in the Philippines?
Top providers include Teleperformance (50K+ employees), Concentrix, Alorica, TaskUs, Sitel, Conduent, iQor, Sutherland, TTEC, and Globalify. The Philippines has 1.3M+ BPO employees and is the world's #1 destination for voice customer support outsourcing.
How much does BPO cost in the Philippines?
Customer support: $10-18/hr, tech support: $13-23/hr, software dev: $18-40/hr, back office: $9-15/hr. Manila is 10-15% more expensive than Cebu or Davao. All-in rates include salary, benefits, office space, and management. 60-70% savings vs US onshore.
Why is the Philippines the best for BPO?
Near-native English (American colonial influence), strong customer-first culture, large workforce (110M population), competitive costs ($10-18/hr), and 30+ years of BPO maturity. 80% of Philippines BPO is voice-based — the highest ratio globally.
Should I choose Manila or Cebu for BPO?
Manila for scale (100+ agents) and complex operations — largest talent pool but highest costs and 40-60% attrition. Cebu for value + quality — 10-15% cheaper, better retention (25-35%), neutral accent. Davao for lowest cost and highest stability with smaller operations.
About the Author
Vik Chadha
Founder & CEO, Globalify
Vik Chadha is the Founder & CEO of Globalify and CEO of HiveDesk, a workforce management platform for contact centers. He previously co-founded GlowTouch (now UnifyCX), a global BPO company he helped scale to operations across 6 countries. With over 15 years of experience in the CX industry, Vik combines deep operational knowledge with technology innovation to help companies build and optimize global teams.
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