Top BPO Companies in India 2026: Rankings, Pricing & City Guide
India remains the world's largest offshore BPO destination. Here's who the top providers are, what they charge, and which city is right for your operations.
India BPO Industry at a Glance
Top 10 BPO Companies in India (2026)
| # | Company | Employees | Specialty | Pricing | Best For |
|---|---|---|---|---|---|
| 1 | TCS BPO | 600K+ | IT services, F&A, consulting | $15-35/hr | Enterprise IT transformation |
| 2 | Infosys BPM | 340K+ | IT, BPM, digital transformation | $14-30/hr | Digital operations, banking |
| 3 | Wipro | 250K+ | IT services, CX, cloud | $13-28/hr | IT outsourcing, healthcare |
| 4 | HCL Technologies | 225K+ | IT, engineering, operations | $14-30/hr | Engineering services, IT infra |
| 5 | Genpact | 115K+ | Finance, analytics, operations | $12-25/hr | F&A outsourcing, data analytics |
| 6 | WNS | 60K+ | Industry-specific BPM | $11-22/hr | Insurance, travel, shipping |
| 7 | EXL Service | 48K+ | Data analytics, operations | $12-24/hr | Insurance, healthcare, banking |
| 8 | Firstsource | 28K+ | CX, healthcare, banking | $10-20/hr | Healthcare revenue cycle, CX |
| 9 | Teleperformance India | 80K+ | CX, tech support, content mod | $10-22/hr | High-volume customer support |
| 10 | Concentrix India | 70K+ | CX, analytics, tech support | $12-25/hr | Tech companies, e-commerce |
Companies like TCS, Infosys, and Wipro are primarily IT services companies that also offer BPO. They're best for large enterprises needing combined IT + BPO. For pure customer support and contact center operations, global BPOs with India operations (Teleperformance, Concentrix) or specialized providers like Globalify often offer better CX-focused service and more flexible terms.See our full India BPO comparison →
India BPO Pricing by Service Type
| Service | Tier-1 Cities | Tier-2 Cities | vs Philippines | vs USA |
|---|---|---|---|---|
| Customer Support | $10-15/hr | $8-12/hr | $10-18/hr | $40-60/hr |
| Technical Support | $14-22/hr | $10-18/hr | $13-23/hr | $50-80/hr |
| Software Development | $18-35/hr | $12-28/hr | $18-40/hr | $80-150/hr |
| Back Office / Data Entry | $9-14/hr | $6-10/hr | $9-15/hr | $35-55/hr |
| Finance & Accounting | $12-22/hr | $9-18/hr | $12-20/hr | $45-75/hr |
Tier-1 cities: Bangalore, Mumbai, Delhi NCR, Hyderabad, Chennai, Pune.Tier-2 cities: Jaipur, Indore, Kochi, Coimbatore, Vizag, Ahmedabad.
Best Indian Cities for BPO
Bangalore (Bengaluru) — India's Silicon Valley
- Largest IT/BPO talent pool in India
- Best for technical support and software development
- 200+ engineering colleges in the metro area
Cost: $10-25/hr (highest in India)
Best for: Tech support, SaaS, software dev, IT services
Watch out: High attrition (30-40%), traffic congestion
Hyderabad — The Best Value Tier-1 City
- 10-15% cheaper than Bangalore with comparable talent
- HITEC City is a world-class tech campus
- Strong presence of global BPOs (Amazon, Google, Microsoft)
Cost: $9-22/hr
Best for: Balanced cost-quality, technical roles, analytics
Watch out: Growing competition for talent driving wages up
Mumbai / Pune — Financial Services Hub
- India's financial capital — deep finance & banking talent
- Pune offers 15-20% savings over Mumbai
- Strong English proficiency, cosmopolitan workforce
Cost: Mumbai $11-25/hr, Pune $9-20/hr
Best for: F&A outsourcing, banking, insurance
Watch out: Mumbai has highest real estate costs in India
Tier-2 Cities — Maximum Savings
Cities like Jaipur, Indore, Kochi, and Coimbatore offer 20-30% savings over Tier-1 with growing talent pools and modern infrastructure.
- Lowest BPO costs in India ($6-15/hr)
- Lower attrition (15-25%) due to fewer employers
Best for: Back-office, data entry, high-volume simple tasks
Watch out: Smaller English-speaking pool, fewer senior managers
India BPO: Strengths & Considerations
Strengths
- Lowest costs: $8-15/hr for customer support, lowest among major BPO destinations
- Massive talent pool: 1.4B population, 5M+ IT/BPO workers, 8M+ STEM graduates/year
- Technical depth: World's largest pool of software engineers and IT professionals
- Mature industry: 30+ years of BPO experience, established processes and certifications
- Scale: Can ramp to 1,000+ agents in a single city
Considerations
- Timezone gap: IST is 10-13 hours ahead of US — requires night shifts for US coverage
- Accent challenges: Some US customers prefer neutral-accent English (Philippines or LATAM)
- High attrition: Tier-1 cities see 30-50% annual turnover, constant recruitment needed
- Night shift premium: 15-30% extra for US business hours coverage
- Cultural gap: Less cultural affinity with US consumers than LATAM or Philippines
When to Choose India for BPO
India Is the Right Choice When:
- • Cost is your primary driver ($8-15/hr baseline)
- • You need IT + BPO combined from one provider
- • Back-office, F&A, or data processing is the core function
- • You need 24/7 coverage (India night = US day)
- • Large scale (100+ agents) with mature BPO infrastructure
- • Technical support requiring engineering depth
Consider Alternatives When:
- • US customer-facing voice support is primary → Philippines
- • Real-time collaboration during US hours needed → Colombia
- • Bilingual Spanish-English required → LATAM
- • Small team (5-25 agents) wanting high-touch service
- • CSAT is more important than cost savings
- • Need same-day meeting availability with your team
Frequently Asked Questions
What are the best BPO companies in India?
Top Indian BPOs include TCS BPO, Infosys BPM, Wipro, HCL, Genpact, WNS, and EXL Service. For customer support, global BPOs with India operations (Teleperformance, Concentrix, Globalify) often provide better CX-focused service. India has 5M+ IT/BPO workers across 80+ cities.
How much do BPO companies charge in India?
India BPO pricing: customer support $8-15/hr, technical support $12-22/hr, software development $15-35/hr, back office $8-14/hr. Tier-1 cities (Bangalore, Mumbai) cost 15-20% more than Tier-2 cities (Jaipur, Indore). All-in rates include salary, benefits, office, and management.
Which Indian city is best for BPO?
Bangalore for tech/IT services (largest talent pool). Hyderabad for best value Tier-1 (10-15% cheaper than Bangalore). Mumbai/Pune for financial services. Chennai for back-office processing. Tier-2 cities (Jaipur, Indore) for 20-30% savings on simple operations.
Is India still the best country for BPO?
India is the best for lowest cost and largest scale. However, the Philippines offers better English for voice support, and LATAM offers timezone alignment for US companies. Many companies use India for IT/back-office and other locations for customer-facing roles — a hybrid approach.
About the Author
Vik Chadha
Founder & CEO, Globalify
Vik Chadha is the Founder & CEO of Globalify and CEO of HiveDesk, a workforce management platform for contact centers. He previously co-founded GlowTouch (now UnifyCX), a global BPO company he helped scale to operations across 6 countries. With over 15 years of experience in the CX industry, Vik combines deep operational knowledge with technology innovation to help companies build and optimize global teams.
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