🇵🇭Best BPO Companies in Philippines:
2025 Complete Guide
Compare the top BPO providers in the Philippines including pricing, Manila vs Cebu comparisons, specializations, and client reviews. The world's call center capital.
Table of Contents
Philippines BPO Industry Overview
The Philippines is the world's leading call center destination, surpassing India in voice-based customer service. With a $29.5 billion industry employing 1.3+ million professionals, the Philippines offers unmatched English proficiency, cultural affinity with Western markets, and exceptional customer service skills.
American English Accent
Neutral American English accent due to US colonial history and heavy US media consumption. #1 choice for US customer-facing roles.
Cultural Affinity
Strong Western cultural alignment, familiarity with US holidays, pop culture, and customer service norms. High emotional intelligence.
Service Excellence
Filipinos are naturally hospitable and service-oriented. High CSAT scores (85%+ average) and strong customer engagement.
While India excels at technical support and software development, the Philippines dominates in customer service, sales, and voice-based interactions. Many companies use both: Philippines for customer-facing roles, India for technical backend operations.
Philippines vs India: Quick Comparison
- • Customer service & support
- • Sales and retention calls
- • US market focus
- • American English accent required
- • High emotional engagement
- • Technical support (L2/L3)
- • Software development
- • Data analytics & back office
- • Maximum cost savings
- • 24/7 timezone coverage
Top 20 BPO Companies in Philippines
Tier 1: Global Giants (50,000+ Employees)
1. Concentrix Philippines
2. Teleperformance Philippines
3. TTEC Philippines
4. Alorica Philippines
Tier 2: Major Players (5,000-50,000 Employees)
5. Sutherland Global
6. Foundever (formerly Sitel)
7. TaskUs Philippines
8. Transcom Philippines
9. Sykes Asia (Sitel Group)
10. Accenture Philippines
Tier 3: Mid-Market & Specialists (500-5,000 Employees)
11. CloudStaff
12. 247.ai Philippines
13. Inspiro (Relia Inc.)
14. Ibex Global
15. Startek Philippines
16. Connext Global
17. Booth & Partners
18. Acquire BPO Philippines
19. SupportNinja Philippines
20. Globalify Philippines
Detailed Comparison Table
Compare key factors across top providers
| Company | Size | Pricing | Min. Agents | Primary Location | Best For |
|---|---|---|---|---|---|
| Concentrix | 70K+ | $14-20/hr | 30 | Manila | Enterprise scale |
| Teleperformance | 60K+ | $12-18/hr | 40 | Manila/Cebu | Global brands |
| TTEC | 25K+ | $15-22/hr | 20 | Manila | CX transformation |
| Alorica | 40K+ | $11-17/hr | 30 | Manila/Cebu | High volume |
| TaskUs | 18K+ | $13-19/hr | 15 | Manila/Cebu | Tech/Gaming |
| Globalify | 200+ | $11-17/hr | 5 | Manila | Mid-market flexibility |
Download Full Comparison: Get our complete Philippines BPO vendor comparison spreadsheet with detailed metrics, Manila vs Cebu analysis, and client reviews.
Download Free ComparisonManila vs Cebu vs Davao: Which Location to Choose?
Metro Manila
- • Largest talent pool (13M metro population)
- • Best infrastructure & connectivity
- • Proximity to international airport
- • Most BPO providers have presence
- • Access to universities & training centers
- • Highest costs ($13-20/hour)
- • Severe traffic congestion
- • Higher attrition rates (25-30%)
- • Premium office rents
- • Most competitive hiring
Cebu City
- • 15-20% cheaper than Manila
- • Lower attrition (18-22%)
- • Excellent English proficiency
- • Second-largest BPO hub
- • Better quality of life
- • International airport access
- • Smaller talent pool than Manila
- • Fewer provider options
- • Growing competition for talent
Davao City
- • Lowest costs (20-25% vs Manila)
- • Lowest attrition (15-18%)
- • Emerging BPO hub with incentives
- • High quality of life
- • Strong work ethic & loyalty
- • Smallest talent pool
- • Fewer BPO providers
- • Limited specialized skills
- • Less infrastructure than Manila/Cebu
- • Longer ramp-up times
Quick Decision Matrix
- ✓ You need 100+ agents
- ✓ Complex/specialized requirements
- ✓ Brand requires Manila address
- ✓ Need many provider options
- ✓ Budget allows premium pricing
- ✓ You need 20-100 agents
- ✓ Balance of cost & quality
- ✓ Voice-heavy operations
- ✓ Lower attrition priority
- ✓ Best overall value ⭐
- ✓ Cost is primary driver
- ✓ High-volume basic support
- ✓ Retention is critical
- ✓ Long-term operations
- ✓ Predictable/simple processes
BPO Pricing in Philippines: What You'll Actually Pay
Typical Pricing Ranges by Service
How to Choose the Right Philippines BPO Partner
Key Evaluation Criteria:
- English Quality: Visit facility, listen to live calls, assess accent neutrality
- Cultural Fit: Test knowledge of US/UK culture, holidays, communication norms
- Attrition Rates: Ask for site-specific numbers (industry avg: 20-25%)
- Infrastructure: Backup power, internet redundancy, disaster recovery
- CSAT Scores: Request client references and performance data
Red Flags to Watch For:
- No facility tours: Transparency is essential - visit before signing
- Unusually low pricing: If much cheaper than market, quality suffers
- Long lock-in contracts: 2-3 year minimums without performance clauses
- No client references: Established providers will share success stories
- Vague SLAs: Ensure clear metrics, penalties, and performance tracking
Why Companies Choose Globalify Philippines
Flexible. Fast. Quality-Focused.
Lowest Minimums
Start with just 5 agents vs 20-40 minimum at large BPOs. Perfect for testing or mid-market budgets.
Fast Launch
Live operations in 14 days. Pre-screened talent pool, proven processes, ready infrastructure.
Transparent Pricing
All-inclusive rates. No setup fees. Flexible contracts (monthly or annual). You choose.
Frequently Asked Questions
What is the average cost of BPO services in the Philippines?
Philippines BPO services typically range from $10-22 per hour depending on service type, location, and provider. Voice customer service averages $11-17/hour, technical support $13-19/hour, and chat/email support $10-15/hour. Cebu is 15-20% cheaper than Manila, Davao 20-25% cheaper.
Which is better: Philippines or India for BPO?
Philippines excels at customer service, sales, and voice interactions due to American English accents and cultural affinity. India is better for technical support, software development, and achieving maximum cost savings. Many companies use both: Philippines for customer-facing, India for technical/back-office.Compare India BPO companies →
Should I choose Manila or Cebu for my BPO operations?
Cebu offers the best value for most companies: 15-20% cheaper than Manila, lower attrition (18-22% vs 25-30%), excellent English, and better quality of life for agents. Choose Manila if you need 100+ agents, complex requirements, or many provider options. Choose Davao for maximum cost savings on high-volume basic support.
What is the minimum number of agents for Philippines BPO?
Large BPO providers require 20-40 agent minimums (Concentrix: 30, Teleperformance: 40, TTEC: 20). Mid-market providers offer 5-15 agent minimums. Globalify's 5-agent minimum is among the lowest, making Philippines BPO accessible for smaller companies and pilots.
How long does it take to set up BPO operations in Philippines?
Timeline varies: Large BPOs need 6-10 weeks for recruitment, training, and infrastructure setup. Mid-market providers can launch in 2-4 weeks with pre-screened talent pools and ready facilities. Globalify offers 2-week implementation for standard customer service and support operations.
What are typical attrition rates in Philippines BPO?
Industry average: 20-25% annually. Manila: 25-30% (highest due to competition), Cebu: 18-22%, Davao: 15-18% (lowest). Factors affecting attrition: compensation, career development, work environment, management quality. Best providers implement retention programs and maintain sub-20% attrition.
Do Filipino agents really have neutral American English accents?
Yes, particularly in Metro Manila and Cebu. Philippines has unique advantages: US colonial history, English as official language, heavy consumption of American media, and BPO industry focus on accent neutralization. Voice quality is consistently rated higher than other offshore locations. Request to listen to live calls during facility tours to verify.
See Our Philippines Operations in Action
Philippines is a key part of our global delivery network. Explore how we leverage our presence across 8 strategic locations to deliver seamless 24/7 operations for your business.
Ready to Find Your Perfect Philippines BPO Partner?
Get expert recommendations based on your budget, volume, and service requirements.